Mercy Agho
Tartu,Estonia
Summary
Experienced customer support agent with several years of experience providing top-notch services to customers. Skills in resolving customer's issues and developing long-term relationships.
Overview
3
3
years of professional experience
Work History
Administrative and customer lead
Niger delta power holding company
Fct abuja , Nigeria
06.2021 - 04.2022
- I answer queries by employees and clients and refer them to the necessary personnel in charge.
- Receive, document, and dispatch files.
- I manage office supplies stock and place orders.
- I manage the company databases.
Customer support lead and supervisor
Princess Alice Hotel And Holiday Resorts
Benin City, Edo state
05.2019 - 05.2021
- Oversaw customers' daily requests for room booking, price negotiation and assessed their satisfaction using questionnaire scores.
- I worked in the Reach Out Department, which specialized in contacting individual customers, reviewing their "PricePlans", and also going to other hotels to look for customers overflow.
- Outbound up-sales and customer care.
- Generating daily, weekly, and monthly operational reporting.
- Ensuring that the monthly sales are meant, and even higher.
- Supervise members of staff and delegate tasks in charge as necessary.
- I also took charge of key account management and task management of the hotel as side role.
Education
Bachelor of Arts - History Education
Ambrose alli University
Ekpoma , Nigeria Skills
- Excellent spoken and written English skills
- Excellent communication and interpersonal skills
- Dynamic, innovative, and self-disciplined
- Possess a strong learning-oriented disposition for new technological tools
- Self-motivated, result oriented, passionate and vey dependably committed
Languages
English
First Language
Estonian
Beginner
A1
Timeline
Administrative and customer lead
Niger delta power holding company
06.2021 - 04.2022
Customer support lead and supervisor
Princess Alice Hotel And Holiday Resorts
05.2019 - 05.2021
Bachelor of Arts - History Education
Ambrose alli University
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