CHUKWUDUMEBI MICHAEL MBAEGBU
tallinn
Summary
Dynamic and results-driven professional with extensive experience in business development, C2B sales, and customer relations. Skilled in crafting effective business strategies, conducting market research, and consistently achieving targets. Recognized for exceptional communication skills, motivational speaking, and responsive listening. Proven ability to efficiently process orders and leverage social media advertising to enhance customer advocacy. Committed to delivering outstanding customer service and fostering strong client relationships while continuously seeking opportunities for professional growth. With a focus on customer relations and problem-solving, dedicated to enhancing client satisfaction through strong communication and negotiation skills. Excels at building lasting relationships and delivering tailored solutions to meet the unique needs of each client.
Overview
14
14
years of professional experience
Work History
Customer Service Support Associate
Micro Finance Bank
01.2011 - 12.2013
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Exceeded performance metrics consistently by prioritizing tasks effectively and focusing on quality interactions with customers.
- Strived for continuous improvement through self-assessment of skills and seeking opportunities for further training or development within the role.
- Handled escalated calls professionally, working towards a satisfactory resolution while maintaining empathy for the customer''s situation.
Customer Service Representative
MTN Telecommunication service
01.2015 - 01.2018
- Managed high volume of inbound calls for quick resolution of customer issues.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Facilitated customer loyalty programmes to enhance customer retention.
Sorting and Parking
OMNIVA LOGISTIC COMPANY
01.2018 - 01.2019
- Sorting and parking parcel in an accurate measure to determine the particular destination the parcel is being take to
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
Manufacturer
Vapaino Restaurant
01.2018 - 01.2020
- manufactured different pasta for the company
- Boosted efficiency by optimizing manufacturing processes.
- Strictly followed company safety regulations, eliminating workplace accidents and incidents.
- Created top-quality products by following strict standards and specifications.
Micro soldering specialist
Swappie
06.2021 - 02.2023
- Replaced faulty parts on telephone devices, ensuring uninterrupted communication flow within the organisation.
- Mitigated risk of data loss by implementing effective backup strategies for telecommunication systems.
- Trained staff in using new telecommunication devices for improved productivity.
- Diagnosed technical issues with phone systems, ensuring smooth operations.
- Resolved complex network issues swiftly to maintain minimal disruption in services.
Warranty Specialist
Swappie
03.2023 - 12.2024
- Maintained strict adherence to established guidelines governing replacement parts inventory levels avoiding stockouts or overstock situations.
- Conducted thorough investigations of product failures, identifying root causes and implementing corrective actions to prevent recurrence.
- Acted as a liaison between customers and company leadership, ensuring all parties were kept informed of claim status, progress, and expected outcomes.
- Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
Customer to Business Representative
swappie
01.2025 - Current
- Generated new business opportunities for company growth.
- Perfected sales presentations leading to higher conversion rates.
- Expanded client base through successful networking efforts.
- Documented all customer interactions for record keeping purposes.
- Managed daily operations ensuring smooth workflow and coordination.
- Negotiated contracts resulting in profitable deals and partnerships.
- Monitored market activity to remain ahead of competitors with innovative sales campaigns.
- Understood business objectives and adapted sales services to achieve KPIs.
Education
National Diploma - Science Laboratory Technology
Federal Polythenic Nekede
Imo State, Nigeria07-2015
Bachelor degree - Creativity and Business Innovation
Estonia Entrepreneurship University of Applied Science
Tallinn, Estonia02-2022
Skills
- Business Strategies
- Good Communicator
- Motivational Speaker
- Responsive listening
- Constructive criticism acceptance
- Target achievement
- market research understanding
- Target achieving
- Order processing
- Social media advertising
- Customer advocacy
- Customer Service
- Customer relations
- Business development
Name & contact
Languages
English
Fluent
Affiliations
- Reading and Researching
Custom
- CUSTOMER SERVICE SUPPORT ASSOCIATE
- CUSTOMER SERVICE REPRESENTATIVE
- LOGISTIC
- MANUFACTURER
- MICRO SOLDERING SPECIALIST
- WARRETY SPECIALIST
- C2B
Timeline
Customer to Business Representative
swappie
01.2025 - Current
Warranty Specialist
Swappie
03.2023 - 12.2024
Micro soldering specialist
Swappie
06.2021 - 02.2023
Sorting and Parking
OMNIVA LOGISTIC COMPANY
01.2018 - 01.2019
Manufacturer
Vapaino Restaurant
01.2018 - 01.2020
Customer Service Representative
MTN Telecommunication service
01.2015 - 01.2018
Customer Service Support Associate
Micro Finance Bank
01.2011 - 12.2013
National Diploma - Science Laboratory Technology
Federal Polythenic Nekede
Bachelor degree - Creativity and Business Innovation
Estonia Entrepreneurship University of Applied Science
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