Welwadee Marascotti
Tallinn
Summary
Experienced Professional with proven expertise in instructing and guiding aviation personnel. Strong focus on ensuring safety, security delivering high-quality training, and fostering team collaboration.
Exceptional communication and adaptability, ensuring seamless support and results in dynamic environments. Skilled in curriculum development, conflict resolution, and performance evaluation. Reliable and flexible, consistently meeting organizational needs and goals in a multi cultural environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
ESET & FAID Cabin Crew Instructor
Marabü Airlines
06.2023 - Current
- Contributed to the development of comprehensive training programs for cabin crew, ensuring optimal preparedness for real-world scenarios.
- Maintained a safe and supportive learning environment by enforcing strict adherence to safety guidelines and company policies.
- Undertake promotion training and check flights to qualify both Cabin Crew, Senior Cabin Crew Member
- Maximized learning opportunities using multimedia resources, role-plays, simulations, and group activities.
- Maintained accurate records of trainee progress, providing timely updates to relevant stakeholders.
- Design and organise Assessment/Interview days for cabin crew recruitment and promotion opportunities,
- Collaborated with fellow instructors to exchange best practices and streamline instructional methods.
Flight Attendant
Smartlynx
04.2023 - 06.2023
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to EASA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Flight Purser
Emirates Airlines
02.2004 - 10.2020
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Assessed online Senior/cabin crew members on company policies, customer service standards, and emergency procedures to ensure consistently high-quality service delivery.
- Handled in-flight emergencies calmly and professionally, prioritizing passenger safety at all times.
- Participated in regular professional development opportunities to stay current with industry trends and best practices in aviation customer service.
Education
Bachelor of Arts - English Literature
Assumption University
Bangkok, Thailand05-2003
Skills
- Customer Service
- Safety Protocols
- Cabin Management
- Crisis Resolution
- Team Coordination
- Communication Skills
- Time Management
- Attention to Detail
Accomplishments
- Nominated Best Cabin Crew and Purser
- Sucesfully passed ASSET Security
- Reduced flight turnaround time by 20%
- Received 250+ Customers/ Colleagues commendations
Certification
- Emergency Medical Response - National Health Institute
- Advanced Hostess Training - Aviation Academy
- Avsec National Instructour Course - HK International Academy
Languages
French
Advanced (C1)
English
Bilingual or Proficient (C2)
Thai
Bilingual or Proficient (C2)
Timeline
ESET & FAID Cabin Crew Instructor
Marabü Airlines
06.2023 - Current
Flight Attendant
Smartlynx
04.2023 - 06.2023
Flight Purser
Emirates Airlines
02.2004 - 10.2020
Bachelor of Arts - English Literature
Assumption University
Similar Profiles
Shalu SharmaShalu Sharma
Customer Service Representative Team Lead at Flair Airlines/ Porter AirlinesCustomer Service Representative Team Lead at Flair Airlines/ Porter Airlines
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
G. Tyler TenbrinkG. Tyler Tenbrink
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group
Nargiz AskarovaNargiz Askarova
Founder & Facilitator, Women’s Empowerment Circles at Nara's TempleFounder & Facilitator, Women’s Empowerment Circles at Nara's Temple
Elar VeedlaElar Veedla
DM Setter at Learn to CutDM Setter at Learn to Cut