Anton Sergejev

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Performed the work of a shipping agent under the guidance of the company's shipping agents
• Assisted in carrying out crew changes on ships (delivery of crew members from / to the port, as well as delivery of crew members to the border guard for processing the necessary documents)
• Was responsible for registration of ships entering the port and ships leaving the port
• Implemented of orders for passes to the port for myself and for the company's agents
• Conducted business correspondence on business matters on behalf of the agent
• Fulfilled other duties of a shipping agent

• Responded to all customer inquiries thoroughly and professionally.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Resolved problems, improved operations and provided exceptional service.
• Improved operations through consistent hard work and dedication.
• Determined customer needs by asking relevant questions and listening actively to responses

• Responded to all customer inquiries thoroughly and professionally.
• Improved operations through consistent hard work and dedication.