Sofia Markina
Tallinn
Summary
I am excited to apply for the Operations Coordinator position. My previous and current experience in customer support, sales, and office management aligns perfectly with the role description. I have developed the ability to handle tricky situations that require quick and pragmatic solutions, as well as strong time management skills that ensure all tasks are completed before deadlines. My strong interest in and enthusiasm for both personal and company development make me an ideal candidate for this position. Additionally, my proficiency in three languages, along with my friendliness and adaptability, reinforce my belief that I am the right fit for the Operations Coordinator role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Expert
Elisa Eesti AS
Tallinn
07.2023 - Current
- Identified needs of customers promptly and efficiently.
- Developed relationships with customers by providing excellent customer service.
- Monitored competitor activity within the marketplace to ensure competitive pricing models.
- Negotiated pricing with clients based on their individual requirements.
- Participated in team meetings to discuss industry trends, competitive offerings, pricing strategies.
- Advised existing customers on how they can make the most out of their existing telecom services packages.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Support Associate
Wolt
Tallinn
09.2022 - 04.2023
- Assisted customers in navigating website and troubleshooting issues with products or services.
- Suggested alternative solutions when unable to resolve the issue at hand.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Reported any potential problems or bugs encountered while providing support.
Customer Service Specialist
Majorel
Tallinn
10.2021 - 03.2022
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Developed effective working relationships with team members across multiple departments.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Attended regular training sessions on updates and changes within the industry or organization.
- Consulted with customers to resolve service and billing issues.
Office Manager
3Commas.io
Muulin
03.2021 - 08.2021
- Developed effective communication strategies between departments within the organization.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided administrative support to management team including preparing reports and presentations.
- Monitored inventory levels and placed orders when needed.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Organized company events including holiday parties, team building activities .
Shop Assistant
Tallinn
05.2019 - 05.2020
- Performed opening and closing duties including counting cash drawers and setting alarms.
- Checked stock levels on a daily basis to ensure adequate supplies were available for sale.
- Attended staff meetings to discuss strategies for increasing sales volume.
- Provided assistance to other sales associates when needed.
- Organized store displays to attract shoppers.
Education
Academic Arts - Art
Tallinna Vanalinna Kunstikool
Tallinn06-2025
Bachelor's degree - Public Relations, Advertising, and Applied Communication
Tallinn University
01.2022
Skills
- Great team player
- Languages
- Effective Communication
- Multitasking
- Adaptability
Personal Information
Title: Müügiekspert
Affiliations
- I am responsible for translating Facebook posts from Estonian to English for an animal shelter Varjupaik MTÜ. My translations help to find animals new home as soon as it is possible.
- I love everything connected to the art: museums, exhibitions, painting, learning new techniques.
Certification
- Galaxy AI Expert
- Booking Support Specialist
Languages
Russian
First Language
Estonian
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
Timeline
Sales Expert
Elisa Eesti AS
07.2023 - Current
Support Associate
Wolt
09.2022 - 04.2023
Customer Service Specialist
Majorel
10.2021 - 03.2022
Office Manager
3Commas.io
03.2021 - 08.2021
Shop Assistant
05.2019 - 05.2020
Academic Arts - Art
Tallinna Vanalinna Kunstikool
Bachelor's degree - Public Relations, Advertising, and Applied Communication
Tallinn University
- Galaxy AI Expert
- Booking Support Specialist
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