Mbakop Pokelou Gabrielle Vanessa

- Repaired faulty iPhones and their parts such as screen, battery, ear speaker replacements, etc. (Repair).
- Ensured that the quality of the repaired phones met the company's standards and could satisfy customers.
- Achieved given daily KPIs to boost productivity

• Responded to user inquiries with high quality, speed, empathy, and accuracy
• Worked on a daily basis with French and English language accounts
• Reviewed user-generated content on Twitter via, PlayVox, Salesforce, Confluence, service cloud and ATT
• Reviewed and took the necessary action as per the defined policy and terms and conditions
• Provided insight and trends on content reviewed
• Provided feedback and suggestions on the review process and workflows
• Provided suggestions for product innovation
• Performed general data entry and other related tasks
• Embraced and adapted to changes in type and nature of work, policy, and procedures at short notice
• Tools: service cloud, salesforce; ATT, Slack.

• Auditing and reporting of financial records to ensure accuracy
• Analyzed and reviewed the information supplied by potential clients
• Performing a background check for the accuracy and authenticity of documents submitted by the client
• Perform general data entry and other related tasks
• Escalating unresolved issues to the appropriate department
• Control of agency expenses/bills checking
• Control of security and safety to safeguard assets and records
• Investigating on suspicious account/AML/KYC
• Providing reporting
• Tools: Excel and SIGECC.

• Supporting customers via calls and email
• Providing administrative documents for various products and services (insurance-savings and loan…)
• Tools: Delta bank.